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RISE Credit Review

RISE offers short-term loans designed to help consumers get out of financial binds. Learn all about them, how their customer service has led to low ratings, and whether they're worth applying through.

How much money do you have saved for an emergency situation?

Out of 5,000 adults surveyed, 62% admitted that they have less than $1,000 stashed away in savings.

62% of adults say they have less than $1000 in savings

Sure, that seems like a lot of money if you’re budgeting for a weekend getaway or adding change to your rainy day fund, but it’s definitely not enough cash to get you through an emergency or the aftermath of dealing with a large, unplanned expense.

Consider this:

While these exact figures will vary depending on where you live and the kind of insurance you carry, the underlying issue is still the same: $1,000 in savings is not going to cut it when you have one of these types of emergencies.

But what if you’re already in one of these crummy situations?

  • You’re facing an unplanned jump in medical bills
  • Your car’s in the shop and the repair estimate is through the roof
  • Your beloved pet needs an expensive surgery to save his life

There’s a very real possibility that you could wipe out your entire savings and still not have enough to cover these emergency expenses.

Plus, you won’t have any type of safety net to fall back on should anything else arise — which is all too common when you’re dealing with medical tests, treatments, and car repairs.

When you find yourself trapped between a large bill and a small savings account, turning to a short-term loan may be your best option.

You’ll receive a loan as one lump payment and then you’ll be expected to repay the loan amount (plus interest) within a year or so of obtaining it (hence the short-term part).

Large bill but small savings? A short-term loan may be your best option.

These loans were designed to get you through unexpected expenses when you don’t have the cash on hand to pay for them yourself.

There are also ways that these kinds of loans can save you money in the long run.

In this guide, we’ll be exploring one short-term loan provider specifically: RISE Credit.

We’ll cover everything there is to know about RISE, including their strengths, weaknesses, and frequently asked questions about their service, so you have all the facts.

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So What is RISE Credit Anyway?

In short, RISE is an online credit lender that provides installment loans to those who wouldn’t normally have access to such low-cost options.

RISE is an online credit lender providing installment loans

When life throws a curveball your way, they’ll help you out by loaning a small chunk of change to get you through your tough time.

In most cases, you’ll have the money deposited directly in your account so it’s available the very next business day.

How is RISE Different from a Payday Loan?

Unlike a payday loan, which typically requires repayment of the loan in full as soon as you receive your next paycheck, RISE lets you pay back your loan in installments and even allows you to choose your payment schedule.

difference between payday loan and RISE

This means you can stagger your payments so they’re not due before you receive your paycheck or when the rest of your bills are.

RISE also gives you the option of paying off your loan early without facing any additional penalties or fees.

This way you’ll only pay for the days you actually held the loan, not the full length of your loan term.

The last key difference with RISE is that, should you need them again, you’ll see a 50% drop in your interest rate for future loans as long as you make consistent, on-time payments for at least 24 months.

After another 12 months of consistent payments, your interest rate can drop to as low as 36% for your future loans.

Comparison of interest rates when paying on time

On the other hand, payday loans can charge interest rates as high as 700%—and you’ll probably never see a decrease in your APR despite your awesome pay-back history.

How Does RISE Work?

Since they're an online provider, you can apply for a RISE loan online in the comfort of your own home, or anywhere else you’re connected to the internet, by navigating to their application page.

RISE website screenshot

Using their safe and encrypted portal, simply fill out an online application, provide your email address, social security number, and a valid checking account number, among a few other details, to get started.

Keep in mind that you must:

  • Be at least 18 years old (19 years old in Alabama)
  • Live in a state that RISE services (PS: only 15 states do)
  • Have a job or another consistent source of income

Eligibility requirements for RISE loans

From there, your application is submitted for approval and is reviewed within seconds.

Once your request is approved, you decide the amount you want to borrow and agree to the loan terms you like.

How Much Can I Borrow from RISE?

Generally speaking, a personal loan amount can range from $100 to $5,000 depending on the state you live in and how much you’re actually approved for.

RISE will use your credit history and a few other financial factors to determine your final loan amount.

RISE loan amounts

If you’re able to submit your application before 6pm ET and you’re approved, you could see the funds in your checking account the very next business day. Talk about immediate stress relief.

In the small chance you’re not approved, the team at RISE will “provide a reason for denial” so you’re not left in the dark and know how to improve your application for next time.

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Services Offered

RISE gives you three types of loans to choose from:

  1. Installment loan
  2. Online loan
  3. Cash loan

They also have refinancing options for your current loan.

Let’s take a look at the differences between each of these services:

RISE Installment Loans

Installment loans can be compared to a typical payday loan: you’re able to take out a small amount of money right away. In this case, between $100–$1,000.

Installment loans don't require payment as soon as your next check clears

These loans are ideal for minor unexpected expenses that crop up.

The good news is that unlike a payday loan, you’re not required to pay back your RISE loan as soon as your next paycheck clears.

Instead, you can choose to spread your payments out over a longer period of time.

Paying in installments—instead of all at once on payday—gives you the added convenience of smaller, more manageable payments so you can budget the rest of your everyday expenses instead of taking a large financial hit all at once.

RISE Online Loans

The maximum loan amount you can receive with a RISE installment loan is $1,000. But what if you need more than that to cover a big expense?

Alignment with pay dates for loan installments

RISE online loans are offered in higher amounts ranging from $500–$5,000 to give you more cash fast.

Their promise of “honesty, transparency, and fairness” mean RISE online loans are free of hidden fees and inflexible payment schedules, according to their site.

They ensure that your payments always “align with your pay dates” so you never have to worry about overdrafting your bank account just to pay them back.

How do they do that?

RISE coordinates your loan payments with your pay periods.

If you get paid every other week, you’ll be expected to make a payment every other week; if you only receive a paycheck once a month, RISE will be happy with one monthly payment.

  • email 1

    You can also take advantage of their automatic payments feature.

    With this, RISE will send you a friendly email reminder about your upcoming payment before your due date.

You’ll be able to check your funds to make sure you have enough cash in your checking account before RISE automatically deducts your payment amount from your account.

This crosses off one more item on your already jam-packed to-do list and guarantees that your payments are never missed or late (which could incur late fees and raise your interest rate).

RISE Cash Loans

RISE cash loans are a mix between installment and online loans: they can be used to cover an expense as small as a utility bill or as large as a medical emergency.

bill and emergency illustration

The convenience of a cash loan, as RISE mentions, is that it “may be less costly in the long run compared to the late charges and overdraft fees you can incur if you neglect on your other bills.”

This makes them the go-to option any time you need a bit of cash in a short amount of time.

Cash loans also coincide with your paydays so you’re not shelling out money before you have it available in your account. And you can even set up automatic payments just like you would with online loans.

RISE Refinancing Options

Let’s say you decide to go with a RISE loan, but you need additional cash or want to see if you qualify for a lower interest rate.

Certain customers may be able to refinance their loan and receive additional funds if they meet certain eligibility criteria.

Refinancing options offered by RISE

A refinancing option is only available to current customers who:

  • Make their payments on time
  • Meet the minimum required payment each time
  • Live in a state that’s eligible for refinancing

Information about the refinancing process is automatically made available and emailed to you once you meet the above criteria.

From there, you’ll receive an entirely new loan.

You’ll be qualified for at least the same amount of loan money you were approved for with your previous loan, and in some cases, you may qualify for more than your original amount.

If you still owe money on your previous loan, this amount will be taken out of your new loan as a form of repayment.

The money that’s left over will be deposited right in your checking account and you’ll begin repaying your new loan.

Keep in mind that since this is technically a new loan, you’ll be subject to the current APR rates, which could vary (up or down) from what you’re currently paying.

Additionally, your payment schedule and payment amount could also change depending on the terms of your new loan.

All of this will be disclosed at the time you receive your new loan agreement so you’ll want to double check the terms before you electronically sign on the dotted line.

Interest Rates

Sure, receiving cash when you need it most sounds great, but what’s it going to cost you?

Well, that depends.

See, “rates and terms are customized to each customer and their financial situation,” according RISE.

  • magnifying glass paper icon

    To determine your interest rate, RISE will use your credit history, employment, loan repayment history, and several other factors that indicate whether you’re a creditworthy borrower.

    While interest rates for payday loans can be anywhere from 300%–700% APR, RISE interest rates range from 36%–365%.

Do those APRs startle you?

And no, you’re not reading them incorrectly.

Interest rates will also vary state-to-state.

  • US map icon

    Interest rates for cash loans are definitely way higher than your typical credit card APR, which hovers between 12%–30%, but they also depend on which state you live in.

    Every state has their own unique rules and regulations for loans and interest rates so in addition to your financial qualifications, your rate will also depend on where you call home.

As the RISE website notes:

“The most common RISE loan in the state of California is $2,600 with bi-weekly payments of $241.44, and an APR of 224.35%.”

You can see this information presented in the handy graphic that accompanies each state’s specific borrowing options on the RISE website.

Check out the example for California:

California RISE loan terms

Compare the most common loan terms in California to those offered in Utah and you’ll notice smaller loan amounts and higher APRs in the Beehive State, just to use an example:

Utah RISE loan terms

Not only does each state offer different interest rates, but the terms of your loan agreement will also vary. That’s why it’s important to review everything in detail before committing to anything you may not understand or agree with.

You can start by figuring out if RISE loans are even offered in your state.

Here’s a map of all 15 states RISE currently services:

US map showing in which states RISE operates

Speaking of terms, let’s dive into what you can expect from RISE.

Terms and Conditions

As we said before, every state has different terms RISE has to comply with. So before you can review the terms of your potential RISE loan, you must select the state that you live in first.

When you find your state’s borrowing options, pay attention to three important stats:

  • Loan amount (how much you’ll be able to legally receive from a RISE loan)
  • Loan term (how many months you have to pay back your loan)
  • APR

Three important things to pay attention to by state

Let’s use California and Utah as examples again.

In California, RISE offers loan amounts between $2,600–$5,000, with a loan term ranging between 11–26 months, and an APR capped at 225%.

That means you can’t get loans under $2,600 dollars and you also won’t experience RISE’s maximum APR of 365%.

Let’s talk about Utah loan terms now:

Residents are offered RISE loan amounts in the $300–$5,000 range, with loan terms between 4–26 months, and the standard RISE APR of 36%–365%.

In Texas, RISE loans are capped at $2,000 and the repayment terms are only between 4–5 months!

California, Utah and Texas comparison of rates through RISE

Now that you know how varied RISE’s lending terms are, be sure to take the extra time to find out the terms in your state specifically.

Reviews and Ratings

After a quick Google search, you’re likely to find less than stellar reviews connected to RISE.

RISE Google SERP reviews

Let’s discuss a few of the top reviews to see what’s really going on.

First, we’ll take a look at Credit Karma’s reviews on RISE.

RISE rating on CreditKarma

The image above isn’t pretty: 52 Credit Karma customers chimed in about RISE and had less than positive marks to give.

While the application process received 3 out of 5 stars, the customer service rating dropped to a mere 2 out of 5 stars.

If you’re the type to put stock in reviews, you’ll see quite a mix of feelings from customers like these and you may be unsure about the truth:

RISE negative ratings from CreditKarma

For example, the one star reviewers warn potential customers to steer clear of working with RISE while the comments submitted alongside a 5-star review say, “Super Helpful when I needed it and no one else was there.”

Here are a few more one-star reviews to consider:

RISE negative ratings on CreditKarma continued

What can we gather from this grab bag?

The consensus among these reviewers is that:

  • The RISE application process is easy
  • Approval happens rather quickly
  • Interest rates are very high
  • It can take quite some time to pay off the interest before you even touch the principal

Since we already know that RISE has higher interest rates than what most of us are used to paying for our credit cards, this should come as no surprise to reviewers who agreed to these APR terms when they became customers.

Some experienced reviewers note that RISE interest rates are high, but not nearly as high as those you’d find by going with a payday loan.

If we take a look at the reviews from Supermoney, we see a similar picture except a few more customers are actually in favor of using RISE’s services:

RISE ratings from Supermoney

However, the company still received a lower score of 2 out of 5 stars because the bulk of the reviewers (48%) only gave them 1 star.

Check out some of these one-star reviews for yourself:

RISE one-star reviews on Supermoney

For the most part, reviewers are somewhat vague as to why you shouldn’t use RISE.

Most of them give potential customers a warning without really disclosing what went wrong.

But is that the complete picture?

Not exactly.

See, 44% of these Smartmoney reviewers rated RISE between 3- 5 stars.

So let’s take a look at those reviews:

RISE positive reviews on Supermoney

Happy customers report an easy, upfront process when signing up for a loan with RISE and were pleased to find the funds available the very next day as promised.

Smart reviewers even admit to paying off their loan quickly to avoid paying a ton in interest like they would have with a payday advance. Remember, RISE doesn’t penalize you for paying them back early.

Some experienced customers have even gone as far as saying that RISE loans are a better option than a payday loan if you have bad credit, which means interest rates may be more accommodating at RISE than your standard cash advance store.

We also scoured more customer reviews from highya.

Again, the rating is considerably low among these reviewers (1.2 stars with only 4% recommending to a friend), but at least we’re given a bit more information to go off of this time.

Plus, you can read the responses to these reviews provided by RISE representatives trying to resolve their customers’ complaints.

RISE ratings from HighYa

RISE negative reviews from HighYa

The primary complaint in this example is one we encountered all too often during RISE reviews: exorbitant interest rates.

The company responded by stating that “we present the terms and conditions with the entire cost if you were to carry the loan full term.”

These next few reviewers complained of tech issues and personal banking issues, which are unconnected to the loan itself.

RISE negative reviews from HighYa

But take a look at this next review and you’ll learn a completely different story:

RISE postive reviews from HighYa

What about RISE’s Better Business Bureau rating?

Even though they’re not considered an accredited BBB business, they still received an A+ rating.

That’s because the BBB awards high marks to companies that display honesty and transparency and work to resolve customer complaints quickly and to their customers’ satisfaction.

Six reviewers gave RISE an average score of 3.68 out of 5 stars.

RISE is not accredited with BBB, but has an A+ rating

For each negative review, a representative from RISE worked to address and respond to the complaint at hand.

If we read this first review, Kevin M. had trouble opting out of the automatic payment feature. RISE responded and instructed the customer to reach out via email for more personalized help.

BBB negative review for RISE

In this next one, Bonnie H. had issues due to paying off her loan early. She claims she had to submit a 30-day bank statement three times since they were not formatted correctly.

BBB negative review for RISE 2

Another reviewer shared similar frustrations. According to the complaint, the “company took unauthorized payments” and it took over two weeks for him to receive a refund.

Number of complaints about RISE on BBB

RISE received a total of 74 complaints with the BBB:

Customer Complaints Summary

Here are a handful of those issues, along with the reviewer’s desired resolution and RISE’s response:

RISE user complaints and responses

You could read 1,000 reviews and they’d all be different because we all bring different financial experiences to the table.

So as with anything online, take these reviews with a grain of salt.

If you’re ready to get started with RISE, let’s talk about what you need to do to make that happen.

How to Apply

As we mentioned earlier, RISE is an online lender.

This means you can complete the application process online anywhere you’re connected to the internet as long as RISE loans are offered in your state and you meet their eligibility requirements.

Determine If You’re Eligible for a RISE Loan

If a RISE loan sounds like an opportunity you’d be interested in, you have to meet their basic requirements.

You must:

  • ID card icon

    Be 18 years or older (19 in Alabama)

  • map icon

    Live in one of the 15 states that RISE services

  • toolbox icon

    Have a job or a regular source of income

  • bank icon

    Have an active and valid checking account (savings accounts cannot be used)

  • email icon

    Have a valid email address where you’re able to receive communications If you don’t meet the requirements above, applying for a RISE loan won’t make any sense because you’ll be automatically denied.

If you do meet all these requirements, you’re in the clear to start applying.

Complete the Application Process

Now that you know you’re eligible to apply for a RISE loan, all you have to do is fill out the free, easy online application.

To do this, head over to their site and click on either one of the blue buttons that say ‘Apply Now’.

RISE application screenshot

From there, you’ll be directed to their secure application process which uses a 128-bit TLS encryption and continuous monitoring to keep your information safe at all times.

Your progress during the 5-step application process is monitored using a tracker with five dots located just below the continue button to show you exactly how far along you are.

Once you complete all five steps, you simply hit the ‘Submit’ button and wait for approval.

According to their site, this is done within seconds so you’ll know right away if you’ve been approved.

If you are denied, the company will provide a reason for this as well as give you the next steps you can take to try for an approval again.

In many cases, RISE needs further verification information so they’ll just ask you to provide additional paperwork.

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User Friendliness

From start to finish, RISE’s platform is as simple and straightforward as your favorite website.

When you first land on their homepage, you’re greeted with a bright blue form that asks for a few key details about you to Get Started.

By answering these four questions and hitting Continue, you’ll be on your way to working with RISE in a matter of seconds.

RISE website get started screenshot

For those not ready to jump in, there’s also a green ‘Learn More’ button down the page that leads to more information on the benefits of using RISE.

When you’re convinced you have all the facts, their ‘Apply Now’ button in the top right hand corner links directly to their application.

Their application form is laid out in a neat and orderly way so it’s easy to understand and fill out.

If you happen to get stuck during the process, don’t sweat it — at the top right part of the form offers contact information for RISE’s customer support line.

Just give them a call at 1-866-580-1226 and they’ll be happy to assist.

After you submit your application and receive approval, you’ll be granted access to your very own RISE dashboard.

Once inside, you’ll be treated to a brightly colored and organized dashboard that gives you a snapshot of your account in real time whether you’re on a computer or mobile device:

devices mockup with RISE dashboard

From your dashboard, you’ll be allowed to make a payment, view your account balance and history, and learn more about how to build your credit.

Overall, their clean, simple, modern design is very user friendly and draws very few complaints.

Customer Service

As we saw earlier, customer service reviews are mixed.

While most people complained about the high interest rates, others complained about multiple email and phone call follow ups, and a 10-day run around period, with customer service.

Four biggest customer service complaints

Though these aren’t perfect reviews, we’ve also seen representatives from RISE reach out to customers offering to resolve their issues and rectify the situation.

When it comes to their customer support, the team at RISE can be reached via email, phone, or direct mail to make contacting them convenient for you.

Customer support can be reached by phone at 1-866-580-1226 seven days a week.

RISE phone number and operating hours

You can also send RISE an email from their website, but there is a 24–48-hour response time.

If you’re looking to send in forms or payments, you’ll want to use their mailing address or fax number (866-580-1228).

Mailing Address:

RISE Attn: Customer Support - PO Box 101808 Fort Worth, TX 76185

With three easy ways to get in touch, you’ll have the help you need in no time.

Safe and Legitimate?

As a company, RISE has only been around for a few years — they opened their virtual doors on January 6th, 2014.

However, they’re not entirely new to the lending scene.

The company originally started as Think Finance back in 2001, and “operated as ThinkCash and offered loans under PayDay One,” as Consumerist points out.

Think Finance ran into some legal issues when they allegedly “used claims of tribal immunity from state and federal laws to evade consumer protections.”

After dealing with those allegations and revamping their brand, RISE Credit was born.

As part of Think Finance, the company is “backed by Silicon Valley venture capital firms [such as] Sequoia Capital, Startup Capital Ventures, and Technology Crossover Ventures.”

So the question remains, is it legitimate?

Technically speaking, yes.

  • A+ icon

    The Better Business Bureau gave it their highest rating (A+) and it’s currently operating legally as an online credit provider offering loans in 15 states.

You may be wondering if you can trust RISE with your private financial information.

For your protection, RISE uses “security measures that comply with federal law,” which means both their computers and files are protected against malicious hacking attacks.

They also utilize “physical, electronic, and procedural safeguards (i.e., computer virus protection software, firewalls, 128-bit Secure Socket Layer),” to keep your personal information safe.

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Biggest Strengths

Here are the six best features RISE gets right for their customers:

  • Regular income icon

    You Don’t Have to Be Employed to Get a RISE Loan

    According to their site, as long as you have a regular source of income, you don’t need a job to be approved for one of their loans.

    In many cases, regular sources of income can include:

    • Supplemental security income (SSI)
    • Child support
    • Unemployment/disability benefits
  • 50% icon

    Your Interest Rates Decrease Over Time

    As long as you make your payments, your interest rate on a future loan can drop by as much as 50% should you need to borrow more money again.

    To qualify for this, just make 24-months of on-time payments, which is easy to do if you take advantage of their automatic payments feature.

    After you make another 12 months of consistent payments, your interest rate can drop to as low as 36%.

    Unlike payday loans, you’ll be rewarded for being a responsible borrower the longer you use RISE’s services.

  • calendar payment icon

    Repayment Schedules are Flexible

    There’s nothing worse than having a bill due before you actually get paid.

    How are you supposed to avoid a late fee if you literally don’t have the funds to hand over?

    With RISE, you won’t have to deal with this frustrating inconvenience.

    Their flexible payment schedule gives you the option to coincide your RISE payments with your paydays.

    Get paid bi-weekly? You’ll have payment dates after each pay cycle.

    Only receive income once a month? RISE will give you one monthly payment.

    You’ll never have to float money before you get paid with RISE. This saves you from the crippling, endless cycle of payday loan debt.

    And if you decide to pay off your loan early, you won’t be penalized or hit with any extra fees. Talk about flexibility.

  • money and arrow icon

    There’s a 5-Day Refund Policy

    Let’s say you hear back from your insurance company and you’re no longer on the hook for a large emergency medical bill — or your car repair estimate was quoted much higher than it actually turned out to cost — and you don’t need the cash from the loan you applied for.

    No problem! You have five days to refund your RISE loan risk-free.

    A simple phone call to RISE’s customer service is all it takes to refund your loan.

    You’ll be free and clear without having to pay any additional fees.

    This also gives you a few days to really think about and determine if you do in fact need the loan without the risk of penalty for changing your mind.

  • history

    Free Credit Tracking and Monitoring with Credit Score Plus

    Your credit score and payment history is directly linked to your loan’s interest rate (and all the other APRs you encounter between your credit cards or mortgage).

    To qualify for the lowest interest rates (and pay the least amount in interest charges), you’ll want to raise your credit score as high as you possibly can.

    Thanks to RISE’s Credit Score Plus, you’ll have a free way to stay on top of your credit.

    This perk provides you with instant access to your TransUnion® credit score every month, as well as free monitoring and tracking over time.

    You can even set up credit alerts to monitor your progress and watch your credit score improve as you continue to make smart financial decisions.

  • money and monitoring icon

    Free Loan-Related Courses to Help Your Credit Improve

    Sure, you definitely want to repair and build up your credit, but maybe you’re a little confused about how to actually make that a reality.

    Check out the RISE Financial Wellness center — another free feature offered to their customers — for a crash course in credit improvement.

    You’ll find easy-to-understand courses designed to help you:

    • Build up your credit
    • Learn new financial habits
    • Understand important financial terms

    By using these free valuable resources, you’ll be on the right track towards improving both your credit and your financial future.

Biggest Weaknesses

We’ve covered all the ins-and-outs of RISE’s services and we highlighted their six biggest strengths.

But there are four major downsides to their service you need to consider before you jump on the bandwagon:

  • history

    The APRs are Extremely High

    While the annual percentage rates, or APR, on a RISE loan range from 36% to 365%, they’re certainly an expensive option when you need cash fast, but they’re not unheard of.

A typical payday loan can charge APRs as high as 700% though they typically average as much as 400%.

So yes, the APRs for RISE loans are high when you compare them to the 12%–30% APR you’re paying on your credit card, but it’s a much more affordable option than your standard payday loan store.

Additionally, every state has certain rules and regulations regarding loan APRs. Depending on your state, your APR could be capped at 99% like in Illinois or 60% in Georgia.

That’s quite a big difference from 365%.

The best route you can take to guarantee low APRs?

Bring up your credit score, always pay your bills on time, and try your best to maintain a low debt-to-income ratio.

RISE is Not Available Nationwide

Even though RISE may make sense if you’re looking for a short-term loan, you can’t apply for one in every part of the country, despite the whole application process taking place online.

RISE is only available in 15 states, so if you don't live in one of them they won’t be able to approve a loan for you.

States RISE services include:

  • California
  • Idaho
  • Utah
  • New Mexico
  • North Dakota
  • Texas
  • Mississippi
  • Alabama
  • Georgia
  • South Carolina
  • Ohio
  • Illinois
  • Wisconsin
  • Missouri
  • Delaware

RISE state availability map

  • Bankruptcy

    A Bankruptcy Does Not Go Unnoticed During Approval

    When you have to file for bankruptcy, your credit score usually takes a nosedive.

    This will affect your ability to get low interest rates when applying for any type of credit or loan in the future.

    Unfortunately, when RISE reviews your application and notices a bankruptcy, you won’t be able to qualify for one of their loans.

Customer Support Could Be Better

After scanning dozens of reviews, the consensus is clear: the RISE phone support team needs some work.

Several customers have complained about long hold times, miscommunication, and being given the runaround from RISE support staff.

RISE negative review about customer service

As this review specifically mentions, “Any time I ever called they confused me more than anything,” which led the reviewer to believe their “customer service is not very good.”

However, you can reach RISE customer service 7 days a week by phone at 1-866-580-1226, and anytime via email from their website (just expect a 24–48 hour response time via email).

Frequently Asked Questions

frequently asked questions header

Here are seven of the most commonly asked questions when it comes to using RISE:

  • Can I defer a payment with RISE?

    Technically, your first payment with RISE is considered deferred due to the fact that the funds become available to you before you start making actual payments.

    But you’ll need to make your loan repayments in accordance with your payment schedule after this time. They flexible payment options so you can set yours up to fit your financial needs.

    If you lose your source or income or suffer another type of financial hardship which may cause you to miss your scheduled payment, contact customer service immediately and they may be able to work out a new payment schedule so you’re not forced to miss or make your payment late (and face extra fees).

    Though RISE does not offer additional deferred payments, they do provide a 7-day extension period if you need more time to gather funds.

    You never want to just skip a payment, because they report your repayment history to all three credit bureaus and late or missed payments negatively affect your credit score.

  • How do interest rates decrease over time?

    Unlike a payday loan or cash advance, the more on-time payments you make with RISE, the better your future interest rates will be.

    So as long as you’ve made 24 consistent, on-time payments, you could qualify for future interest rates that are half of what you were paying with your original loan.

    If you continue to be a model of creditworthiness for another 12 more payments, you’ll receive an APR rate as low as 36% for any future loans or credit extensions with them.

    Therefore, the more on-time payments you make and the more you use RISE, the cheaper your rates will be.

  • Can I have two RISE loans at the same time?

    At this time, you cannot have two outstanding loans with RISE at the same time.

    According to their site, “you must pay off your current loan before applying for a new one.”

    If you need money from a second loan before your original one is paid off, refinancing your loan with RISE may be an option.

    When you qualify for a refinance, the option will automatically appear in your RISE dashboard account.

    You’ll need to agree to a new loan—which may come with different terms, APR, and payment schedule—before you receive your additional funds.

    If you still owe money on your previous loan, this will be deducted from your new loan amount before it’s deposited in your account.

    So you’ll have the convenience of receiving additional cash courtesy of your new loan without having to open two at the same time.

  • Will I get multiple calls/emails after signing up with RISE?

    When you submit your application to RISE, they will share some of the personal information you submitted with other financial companies in an effort to use joint marketing.

    Your information may be shared with both RISE affiliates and non-affiliates, according to their privacy policy.

    This may sometimes result in random companies getting a hold of your phone number or email address to market their services to you.

    While you can’t turn off the sharing of certain items, you can call the RISE customer service number at 1-866-580-1226 to limit the information that is being shared.

  • What is RISE’s BBB rating?

    Even though RISE is not an accredited business, they’ve earned an A+ rating from the Better Business Bureau, which is the highest grade any company can achieve.

    A+ rating from BBB

    Their dedication to satisfactorily resolving customer complaints in a timely manner earns respect from the BBB.

  • Does RISE run a credit check or affect my credit score?

    While some payday loan retailers don’t require a credit check, RISE will perform one before giving you an approval for a loan.

    A “soft” credit check gives lenders information such as your credit score, payment history, bankruptcies, and other financial information associated with your credit history - all typically used to determine your interest rate.

    This kind of check does not affect your credit score.

    As long as you’re not opening multiple lines (and varying types) of credit all at once and in a short period of time, the RISE credit check should not hurt your score.

    Conversely, a “hard” credit check will give lenders the same information (in greater detail and specifics), but it will lower your credit score by no more than five points.

    When RISE checks your credit, they’re not only trying to determine a correct APR according to your borrower risk, they’re also looking for bankruptcies.

    RISE will not approve you for a loan if you filed for bankruptcy.

  • What are the most common complaints about RISE?

    The most common complaints from current RISE customers include:

    • Extremely high interest rates
    • Since most of the monthly payment goes towards paying off the high interest charges, it can take a while to pay down the loan
    • Hold times with customer service can be longer than 10 minutes
    • Confusing or frustrating phone support
    • Not being able to pay off your loan using an American Express card

Final Notes

When “a whopping 66 million U.S. adults have zero dollars saved for an emergency,” according to a study reported by CNBC, most Americans can’t afford to pay for an unexpected financial expense if one strikes.

With an intuitive online platform, super easy application process, and interest rates that are way lower than those you’d find at a payday loan store, a RISE loan makes financial sense for those requiring a short-term loan under $5,000.

However, due to their low ratings, it's in your best interest to research your options before applying.

There are plenty of options if you're in need of a quick financial fix, eight of which we've recommended right here.

Don't settle for a lender until you're sure they're going to provide you with the money you need, on terms that you're comfortable with.

Have you used RISE before?

What was your experience - good or bad?

Share with us in the comments below!

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